Topics covered in this PPM module include:

• PPM definition and goals
• How PPM differs from traditional performance development approaches
• Advantages of the PPM approach
• Core beliefs and process components
• Case study and group discussion examples of how the POSITIVE PERFORMANCE® Management approach would improve results, relationships, and accountability in your organization.

Topics covered in this PPM module include:

• The leader’s role in setting effective performance expectations and goals
• The difference between performance expectations and performance goals
• Using expectations as a positive tool to encourage individual accountability
• How to link expectations and goals to your organization’s strategic goals
• How to set SMART expectations and goals
• How to conduct the goal setting conversation
• How to make performance a matter of choice

Topics covered in this PPM module include:

• The leader’s role in providing recognition and encouragement
• Why leader’s fail to fulfill their responsibility for recognition and encouragement
• Four situations when recognition and encouragement are important
• The difference between and appropriate use of recognition, reward, and reinforcement
• The impact of recognition and encouragement on building superior performance
• Characteristics of effective recognition
• Guidelines for conducting an effective recognition discussion
  • Define the situation
  • Conduct the conversation
  • Close the loop (documentation and follow-up)
• Criteria for documenting recognition
• Case Study: Providing effective recognition (Generic and/or participant specific cases)

Topics covered in this PPM module include:

• The leader’s role in coaching and developing performance
• Why leader’s fail to fulfill their responsibility for coaching and developing performance
• The difference between coaching, counseling, and corrective action
• Three situations when coaching is important
• Guidelines for conducting an effective coaching discussion
  • Define the situation
  • Conduct the conversation to gain agreement and build ownership
  • Close the loop (documentation and follow-up)
• How to use the PPM Discussion Guide
• Coaching skills case studies (generic and participant specific cases)

Topics covered in this PPM module include:

• The leader’s role in corrective poor performance
• Why leader’s fail to fulfill their responsibility for correcting poor performance
• The difference between coaching, counseling, and corrective action
• Three situations when counseling and/or corrective action are important
• Guidelines for conducting an effective counseling or corrective action discussion
  • Define the situation
  • Conduct the conversation to gain agreement and build ownership
  • Close the loop (documentation and follow-up)
• Corrective Action and the standards of Just Cause and Due Process
• How to use the PPM Discussion Guide
• The positive approach for opening difficult conversations
• Gaining agreement when the employee refuses to take ownership
• Words to avoid in conversations and documentation (including sample corrective action documentation)
• Counseling and corrective action case studies (generic and participant specific cases)

Topics covered in this PPM module include:

• Characteristics of an effective performance review
• The problems with an ineffective review
• The leader’s role in conducting and writing an effective performance review
• Why leader’s fail to fulfill their responsibility for conducting and writing an effective performance review
• Where and how the performance review fits in an integrated performance management approach
• Guidelines for conducting and documenting an effective performance review
• How to create the expectation for success in the performance review
• How to develop your key message and why it is important
• Pros and cons of using a self-assessment
• The performance review meeting agenda
• How to make an accurate rating—calibrating your responses
• Five rating errors and how to avoid them
• Managing conflict and disagreement over your review
• Case Study: Conducting and writing an effective review: (generic and participant specific cases on the following areas)
  • Developing the key message
  • Calibrating ratings
  • Conducting the review conversation