Peer Panel Review

What is Peer Panel Review?

Peer Panel Review is a participative process for resolving workplace complaints and disagreements.

How Peer Panel Review works:

Like traditional dispute resolution processes, Peer Panel Review encourages open communication between the complainant and his/her direct supervisor and subsequent levels of management.

Unlike traditional dispute resolution approaches, Peer Panel Review allows the complainant to make a choice at the final step of the process—to have the complaint heard by a designated senior-level manager or by a Peer Panel.

The Peer Panel consists of an odd number of members (usually 5) with the number of peers outnumbering the number of management representatives. The Peer Panel reviews the case and makes a final and binding decision to grant, deny, or modify the complainant’s request.

How Peer Panel Review helps you:

The Peer Panel Review process gives you a participative tool to:

  • Promote trust, fairness, consistency, and a feeling of ownership throughout the organization
  • Provide a fair and just system for resolving disagreements so that your staff feels less need to go to others for help in resolving their complaints
  • Solve problems internally and reduce exposure to third party challenges
  • Involve employees in the ultimate empowerment opportunity—the resolution of complaints

How it is implemented

The typical Peer Panel Review installation involves four components:


A Management Briefing to provide an overview of the Peer Panel Review process, benefits, and implementation activities


Design of the organization’s Peer Panel Review policy, guidelines, evaluation system, and communication process


Training of Panelists, Supervisors & Managers, and Panel Facilitators


Process management, measurement, and evaluation to determine use and effectiveness of your Peer Panel Review system

How Pennington Performance Group helps:

We provide resources to help you at every point in the Peer Panel Review implementation process.

  • Sample Peer Panel Review policies, administrative guidelines, communication messages, and process evaluation tools
  • Customized panelist training materials that can be purchased individually or through a duplication rights agreement
  • Trainer certification and Peer Panel Review Leader’s Guide to enable you to conduct your own panelist training programs as needed
  • Skills training for the effective facilitation of Peer Panel Review hearings
  • Management and panelist education to build support and ensure effectiveness of your Peer Panel Review process
  • On-site and teleconference consultation to help you design your policy/guidelines and manage your implementation
  • Telephone and email support with challenging issues and precedent setting cases

Services and materials may be purchased separately or packaged to help you with a complete implementation.

What the Panelist Training includes:

Our experience is that a one-day Peer Panel Review workshop provides an excellent return on investment in terms of balancing the time away from the job and effectiveness of the panel. However, some organizations prefer a half-day program that can be offered on a just-in-time basis to a small group of panelists prior to conducting a hearing.

We will help you determine the right approach for you and provide personalized training materials that will enable panelists to:

  • Implement the organization’s policy and guidelines and fulfill their role as a panel member
  • Listen, ask questions, and participate as an effective panel member
  • Avoid legal and ethical dilemmas that can arise during panel deliberations
  • Make fair and consistent decisions that help the organization respond effectively to employee concerns and promote a culture of results, relationships, and accountability

Panel facilitators receive detailed guidance in how to:

  • Manage the selection of panel members and convene the hearing
  • Provide the panel with information they will need to conduct a fair and impartial investigation
  • Facilitate panel discussion and deliberation without showing favoritism or bias
  • Conduct the secret ballot vote
  • Communicate the panel’s decision to the complainant, supervisor, and other appropriate individuals

Ready to Talk?

Contact us