How Peer Panel Review works:
Like traditional dispute resolution processes, Peer Panel Review encourages open communication between the complainant and his/her direct supervisor and subsequent levels of management.
Unlike traditional dispute resolution approaches, Peer Panel Review allows the complainant to make a choice at the final step of the process—to have the complaint heard by a designated senior-level manager or by a Peer Panel.
The Peer Panel consists of an odd number of members (usually 5) with the number of peers outnumbering the number of management representatives. The Peer Panel reviews the case and makes a final and binding decision to grant, deny, or modify the complainant’s request.