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Peer Panel Review is a participative process for resolving workplace complaints and disagreements between an employee and his/her manager.
Like traditional dispute resolution processes, Peer Panel Review encourages open communication between the complainant and his/her direct supervisor and subsequent levels of management.
Unlike traditional dispute resolution approaches, Peer Panel Review allows the complainant to make a choice at the final step of the process --- to have the complaint heard by a designated senior-level manager or by a Peer Panel.
The Peer Panel consists of an odd number of members (usually 5) with the number of peers outnumbering the number of management representatives. The Peer Panel reviews the case and makes a final and binding decision to grant, deny, or modify the complainant's request.
The Peer Panel Review process:
- Promotes trust, fairness, consistency, and a feeling of ownership throughout the organization
- Provides a fair and just system for resolving disagreements
- Solves problems internally and reduces exposure to third party challenges
- Involves employees in the ultimate empowerment opportunity --- the resolution of complaints
The typical Peer Panel Review installation involves four components:
- A Management Briefing to provide an overview of the Peer Panel Review process, benefits, and implementation activities
- Design of the organization's Peer Panel Review policy, guidelines, evaluation system, and communication process
- Training of Panelists, Supervisors & Managers, and Panel Facilitators
- Process management, measurement, and evaluation to determine use and effectiveness of your Peer Panel Review system
How Pennington Performance Group helps
We provide the on-site consulting and installation resources necessary to…
- Develop your Peer Panel Review Policy and Administrative Guidelines
- Build understanding, support, skills, and acceptance for Peer Panel Review with employees and managers throughout your organization
- Manage, measure, and evaluate your Peer Panel Review program to ensure that it meets your goals
Additionally, our training expertise and materials enable you to train panelists and facilitators. This includes…
- A customized panelist training manual that can be purchased individually or through a duplication rights agreement
- Trainer certification and Peer Panel Review Leader's Guide to enable you to conduct panelist training
- Panelist training conducted by Pennington Performance Group for groups where an outside presence is desirable for economic or internal organizational reasons
- Skills training for the effective facilitation of Peer Panel Review hearings
Panelists attend a one-day Peer Panel Review workshop conducted by Pennington Performance Group or your internal trainers. At the end of this workshop, panelists are prepared to:
- Implement the organization's policy and guidelines and fulfill their role as a panel member
- Listen, ask questions, and participate as an effective panel member
- Avoid legal and ethical dilemmas that can arise during panel deliberations
- Put the complainant and other witnesses at ease and gather the facts of the case
- Make fair and consistent decisions that help the organization respond effectively to employee concerns and promote a culture of results, relationships, and responsibility
Panel facilitators receive detailed guidance in how to:
- Manage the selection of panel members and convene the hearing
- Provide the panel with information they will need to conduct a fair and impartial investigation
- Facilitate panel discussion and deliberation without showing favoritism or bias
- Conduct the secret ballot vote
- Communicate the panel's decision to the complainant, supervisor, and other appropriate individuals
To ensure your on-going success, you receive unlimited telephone and e-mail support during and after implementation to assist with challenging issues and precedent-setting cases.
Contact us today about how to install a Peer Panel Review process in your organization.
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